We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. We would also like to let you know that we do not sell any personal information we collect.
You may use the following links to find out more about how we collect your personal information and how we use it:
- What information do we collect?
- What are the sources of your personal information and how is it used?
- Internal data transfers
- Security of your personal data
- Policy amendments
- Your rights
- Third party websites
- Updating information
- Data controller
- How long is your data stored by us
- What are your rights under the European data protection law?
(2) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services ;
(c) information that you provide to us for the purpose of registering with us);
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us;
(f) when using any of our contact forms, we collect your email address, name and optionally your telephone number. We may also optionally collect information on products or services of our that you may have an interest in. We only use this information to contact your with regard to your enquiry.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both "session" cookies and "persistent" cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to: keep track of you whilst you navigate the website; prevent fraud and increase website security; and other uses.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking "Tools", "Internet options", "Privacy", and selecting "Block All Cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
(4) What are the sources of your personal information and how is it used?
We may use your personal information to:
(a) send statements and invoices to you, and collect payments from you;
(b) send you general (non-marketing) commercial communications;
(c) send you email notifications which you have specifically requested;
(d) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(e) deal with enquiries and complaints made by or about you relating to the website;
(f) keep the website secure and prevent fraud;
(g) verify compliance with the terms and conditions governing the use of the website (including monitoring private messages sent through our website private messaging service); and
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
(6) International data transfers
Our servers are based in Canada, so your data is stored outside of your country of residence and outside of the European Economic Area. All reasonable precautions are however taken to protect your data.
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area. You are however covered by the EEA GDPR law bought into effect May 25th 2018.
You expressly agree to such transfers of personal information.
(7) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic transactions entered into via the website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
(8) Policy amendments
(9) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
(10) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(11) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(13) Data controller
The data controller responsible in respect of the information collected on this website is Canarian Mobility based at 23 Res. Flora Appartments, Calle Aceviño, Puerto de la Cruz 38400, Tenerife, España. You may contact us by post at the noted address, or use our contact form to request access to your personal data. You can also request amendments or that your personal data be deleted completely.
(14) How long is your data stored by us?
We will hold your data based on the following;
- For as long as we have reasonable business needs to manage our relationship with you
- For the duration of time we provide good or services to you and/or;
- Retention periods in line with legal and regulatory requirements or guidance.
(15) What are your rights under the European data protection law?
- The right to be informed about the processing of your personal information
- The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- The right to object to processing of your personal information
- The right to restrict processing of your personal information
- The right to have your personal information erased (the “right to be forgotten”)
- The right to request access to your personal information and to obtain information about how we process it
- The right to move, copy or transfer your personal information (“data portability”)
- Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you